Patient Resources

How can we help?

iRecoveryUSA strives to offer prompt customer service through our online tools.

Live Patient Support is available during normal business hours for most requests. After hours support is only available for emergencies and crises.

Monday – Friday: 8am to 6pm
Saturday:               9am to 5pm

Other Patient Support Options:

Need us to send your medical records somewhere? Please complete the form below to authorize us to send the information as specified. (Note: There may be a charge associated with sending your records. Our team with contact you with any charges prior to completing the request.

Medical Records Request

Need a provider to complete a form? Or write and sign a letter for you? Complete the form below to initiate the request.

Medical Forms & Letter Request

Please use the following link to upload information requested by your care team.

Secure File Uploader

Please visit the link below to make a payment on your account. If you have any questions about a statement or charge, please contact the billing department at

Make a Payment (after logging in, visit the Billing & Payments tab)

One-time No-Show Fee Payment