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Job Description/Essential Functions:

The Billing and Collections Department is responsible for all aspects of a medical billing and collections functions:

  • Making sure charges are keyed in a timely fashion.
  • Posting insurance and patient payments.
  • Following up on outstanding accounts receivables.

Education and Experience:

  • High School Diploma or GED required
  • Professional and caring attitude is a must! Prior experience answering incoming telephone calls in a medical practice or addiction treatment center environment is a plus.

2+ years’ experience in the Behavioral Health and/or medical Industry (preferred but not required)

Skills:

  • Professionalism and compassion in all forms of communication
  • Ability to work effectively alone and with a team.
  • Basic computer functions, scanning, faxing, etc…

Well organized, outgoing individual with excellent time management and reporting skills.

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Job Description/Essential Functions:

  • Review and completes admission documents that may remain after admission process.
  • Complete patient orientation and reviews patient handbook.
  • Assists with direct patient care procedures and related tasks; assists in obtaining pertinent patient information; takes and records vital signs; prepares charts; and assists with carrying out Attending Physician orders.
  • Specimen collection: Urine drug screening; Performs routine urine drug screens for Point of Care or confirmation laboratory tests, including phlebotomy (when necessary) for the collection of blood and urine for external lab analysis.
  • Ensures patient’s EMR is current and that system is updated throughout the patient’s visit.
  • Schedules and monitors patient appointments as required; may coordinate routine office activities and administrative functions in support of unit activities.
  • Takes and responds to triage calls and forwards to attending physician as appropriate.
  • Requests and tracks labs, diagnostic testing and referrals.
  • Interacts with pharmacies as directed by the attending physician.
  • Demonstrates good customer service and interpersonal relations with team mates.
  • Ensures all duties and compliance logs are completed in a timely manner.
  • Ensure self-report pre-assessments are done and assists patients in completing as needed.
  • Obtain monthly self-report re-assessment measures.
  • Schedule initial therapy sessions and reschedules missed bio-psych sessions for clinical staff.
  • Confirm all scheduled admission bio-psych appointments with patients the day prior.
  • Provide administrative support to the team as needed or requested.
  • Collaborate with outside agencies to obtain collateral information that may be requested by providers.
  • Assist Collaborative Care Coordinators in preparing reports and status updates as necessary to drug courts, referral sources, and other agencies where we have an obligation to report.
  • Assist patients in completing applications and registration forms and securing appointments for external services requested by members of the team.
  • Follow up on referral requests as directed by the treatment team.
  • Provide ongoing follow-up and positive communication with patients via phone calls and telemedical video conferencing.
  • Request exit interviews and feedback from patients upon DC.
  • Document all contact in the electronic health record or other database(s) within 24 hours or as directed by the Director of CCC or Clinical Director.
  • Attend regular staff meetings, trainings, and meetings as directed.
  • Exhibit excellent working relationships with patients, staff, visitors, and anyone who comes in contact with iRecovery; effectively projecting the mission and vision.

Education and Experience:

Education:

  • Education: High School Degree or GED·
  • Bachelor’s degree in psychology or related field, or student in good standing in a psychology or related program not required, but a plus.
  • Experience: Minimum one to three years of related experience– preferably in a Medical Office, Addiction Medicine, or Substance Abuse facility

Skills:

  • Understanding of basic video conferencing, internet technology, and electronic tools for interfacing with remote patients to obtain signatures and completed appropriate forms
  • Must be able to utilize computers and various software programs such as: Windows, Word, Excel, PowerPoint, EMR.
  • Proficiency in utilizing computer-based programs/software and internet-based technology.
  • Professional presentation and communication skills. Well organized, outgoing individual with excellent time management, reporting and writing skills.

Job Type: Full-time

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