Our Careers
Job Description/Essential Functions:
The Billing and Collections Department is responsible for all aspects of a medical billing and collections functions:
- Making sure charges are keyed in a timely fashion.
- Posting insurance and patient payments.
- Following up on outstanding accounts receivables.
Education and Experience:
- High School Diploma or GED required
- Professional and caring attitude is a must! Prior experience answering incoming telephone calls in a medical practice or addiction treatment center environment is a plus.
2+ years’ experience in the Behavioral Health and/or medical Industry (preferred but not required)
Skills:
- Professionalism and compassion in all forms of communication
- Ability to work effectively alone and with a team.
- Basic computer functions, scanning, faxing, etc…
Well organized, outgoing individual with excellent time management and reporting skills.
Email us Your ResumeJob Description/Essential Functions:
- Review and completes admission documents that may remain after admission process.
- Complete patient orientation and reviews patient handbook.
- Assists with direct patient care procedures and related tasks; assists in obtaining pertinent patient information; takes and records vital signs; prepares charts; and assists with carrying out Attending Physician orders.
- Specimen collection: Urine drug screening; Performs routine urine drug screens for Point of Care or confirmation laboratory tests, including phlebotomy (when necessary) for the collection of blood and urine for external lab analysis.
- Ensures patient’s EMR is current and that system is updated throughout the patient’s visit.
- Schedules and monitors patient appointments as required; may coordinate routine office activities and administrative functions in support of unit activities.
- Takes and responds to triage calls and forwards to attending physician as appropriate.
- Requests and tracks labs, diagnostic testing and referrals.
- Interacts with pharmacies as directed by the attending physician.
- Demonstrates good customer service and interpersonal relations with team mates.
- Ensures all duties and compliance logs are completed in a timely manner.
- Ensure self-report pre-assessments are done and assists patients in completing as needed.
- Obtain monthly self-report re-assessment measures.
- Schedule initial therapy sessions and reschedules missed bio-psych sessions for clinical staff.
- Confirm all scheduled admission bio-psych appointments with patients the day prior.
- Provide administrative support to the team as needed or requested.
- Collaborate with outside agencies to obtain collateral information that may be requested by providers.
- Assist Collaborative Care Coordinators in preparing reports and status updates as necessary to drug courts, referral sources, and other agencies where we have an obligation to report.
- Assist patients in completing applications and registration forms and securing appointments for external services requested by members of the team.
- Follow up on referral requests as directed by the treatment team.
- Provide ongoing follow-up and positive communication with patients via phone calls and telemedical video conferencing.
- Request exit interviews and feedback from patients upon DC.
- Document all contact in the electronic health record or other database(s) within 24 hours or as directed by the Director of CCC or Clinical Director.
- Attend regular staff meetings, trainings, and meetings as directed.
- Exhibit excellent working relationships with patients, staff, visitors, and anyone who comes in contact with iRecovery; effectively projecting the mission and vision.
Education and Experience:
Education:
- Education: High School Degree or GED·
- Bachelor’s degree in psychology or related field, or student in good standing in a psychology or related program not required, but a plus.
- Experience: Minimum one to three years of related experience– preferably in a Medical Office, Addiction Medicine, or Substance Abuse facility
Skills:
- Understanding of basic video conferencing, internet technology, and electronic tools for interfacing with remote patients to obtain signatures and completed appropriate forms
- Must be able to utilize computers and various software programs such as: Windows, Word, Excel, PowerPoint, EMR.
- Proficiency in utilizing computer-based programs/software and internet-based technology.
- Professional presentation and communication skills. Well organized, outgoing individual with excellent time management, reporting and writing skills.
Job Type: Full-time